"I'm sorry!" Who has not heard this a million times. And yet I wonder how many of you have felt that these two words are enough to make you feel better, let go of the hurt, and forgive another. I notice that usually the one uttering the phrase is actually more interested in getting off the hook than attending to hurt that may have been caused either intentionally or unintentionally. It is as if the "I'm sorry" really means "I didn't expect for you to feel the way you feel, and I am sorry that you feel that way." This is not the same as expressing remorse for our behavior--it actually makes the hurt person feel guilty about hurting!

So what is so hard about apologizing? Well, unlike the Elton John song, love does mean saying you're sorry from time to time, but the mistake that most people make is that they forget the first step, which is not about apologizing. So what is this step?